BEHAVIORAL HEALTH SERVICES
Summary of services:
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• Older Adults: Case management,
individual, group and family outpatient therapy,
addiction/dual diagnosis services, medication
assessment and support. Services are provided
in a variety of locations and languages.
• Adults: Case management, individual,
group and family outpatient therapy, addiction/dual
diagnosis services, support groups, medication
assessment and support and Department of Rehabilitation
mental health employment services. Services are
provided in a variety of locations and languages, including case management for chronically homeless persons.
• Children and Families: Case management,
individual, group and family outpatient therapy,
medication assessment and support. Therapy is
provided to children and their families in a variety
of settings including the following: schools,
clinics, community centers, group homes, in-home
and a visitation center designed for supervised
therapeutic visits for parents and their children
in foster care or living with kin.
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Who is eligible?
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• Low-income children and families, adults
and older adults with Medi-Cal, Medi-Cal-Medicare,
other non-HMO insurance coverage
• Children with Healthy Families Insurance
• Low-income adults with mental health conditions
seeking employment opportunities
• CalWORKs clients
• Adults with psychiatric and substance
abuse disorders referred by the Department of
Alcohol and Drugs or qualified according to the
Substance Abuse and Crime Prevention Act (Proposition
36)
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Is there a waiting list?
Our low-income, non-Medi-Cal eligible clients may
have a waiting list of up to two weeks or longer. The
staff resources for non-Medi-Cal mental health clients
limit the number of clients who can be accepted at any
one time. Our major referrals for the publicly funded
programs - mental health, dual diagnosis, and CalWORKS
Health Alliance - come from the public agencies and
from individuals requesting specific services. There
are occasional waiting lists for the publicly funded
services. We encourage individuals to call about availability
of the services.
Are there any fees?
Fees for each of the services are based on the ability
to pay, or according to insurance co-payment requirements.
What languages are spoken?
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English, Spanish, Mandarin, Cantonese, Vietnamese,
Cambodian, Arabic, Bosnian, Russian. English,
Spanish and Vietnamese are available in all programs.
Other languages are available in specific programs,
but we can recruit assistance from other staff
members to help those in need of the service.
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What volunteer opportunities are available?
Office assistance, mentoring.
Frequently Asked Questions:
Q: May I see the psychiatrist?
A: Only if you are eligible for Medi-Cal, Medi-Cal/Medicare
or Healthy Families.
Q: Do you do pre-marital counseling?
A: We no longer do pre-marital counseling.
Other:
Our goal is to work with you to achieve reasonable
goals that you believe will help you and your family
to be productive. For example, we may work with you
to improve your communication and relationship skills
or to manage chronic health conditions. You may need
help to improve school and/or employment performance
or to discover that you have value as a person. Your
goals are important to us as we work with you.
The length of time an individual or family may receive
services depends on the individual's/family's needs,
ability to work with a counselor and the individual
program requirements. Some services extend more than
one year. Others are brief and usually less than 12
sessions.
Service sites and hours of operation:
The main service site is at 2625 Zanker Road. Other
sites include parochial
schools, community centers and other locations, such
as 10 Margaret Street, San Jose. Please ask about
service sites when you call. Service hours are 8:30
a.m. to 8 p.m., Monday through Friday. We provide telephone
emergency coverage 24 hours, seven days a week for our
clients.
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